Common APN Errors
Below is a list of common APN errors for push.
| Error | Description | Action(s) |
|---|---|---|
BadDeviceToken | The device token is invalid OR the device token does not match the environment. | Confirm that your token and bundleId match. If they do, uninstall and reinstall the app. |
TokenNotForTopic / DeviceTokenNotForTopic | The token being used doesn’t match the bundleId being targeted. | Confirm that your token andbundleId match. If you have a UAT environment, check that your token matches the correct environment. |
NotRegistered (Android) / UnRegistered (iOS) | Application was uninstalled from the end device OR your app isn't properly configured to receive messages. | Check that your app is configured to receive messages. |
certificate_expired | Your certificate is expired. A new certificate should be generated and uploaded to your app. | Send an updated certificate to Customer Care. |
Updated 10 days ago